The Strangest Ways to Sell Things Online

The internet never fails to surprise us, and that goes double for the wild ways people are selling things. Forget traditional online stores – these methods have flipped the script, blending surprise, competition, and sheer unpredictability into the shopping experience. Let’s take a look at some of the strangest ways people are selling stuff online…

Read More

Declining customer feedback and loyalty, growing AI skepticism

Brands today are challenged by heightened consumer expectations and declining consumer feedback. In other words, negative experiences sharply impact customer loyalty, but — despite the ready availability of feedback channels — consumers aren’t letting brands know about bad interactions, or good ones either. Those are the main takeaways from the “2025 Consumer Trends Report” from…

Read More

Why marketers need to master capability assessment and tool procurement

In a previous article, I outlined six core competencies for marketers working with marketing technology, including the first three: generalized system understanding, tool management and architecture vision.  This article focuses on the next two interconnected competencies: capability assessment and tool procurement. Understanding capability assessment and tool procurement Once marketers understand how customer data flows through…

Read More

A closer look at October 2024 Adobe Marketo Engage release

Marketo rolled out several noteworthy updates in its October 2024 release. These updates aim to enhance user experience, simplify marketing operations and improve data integrity. Here’s a summary of the latest features and improvements. Enhanced registration data in Engagement Dashboard for Interactive Webinars This update delivers enhanced visibility into webinar engagement by allowing Marketo users…

Read More

A closer look at October 2024 Adobe Marketo Engage release

Marketo rolled out several noteworthy updates in its October 2024 release. These updates aim to enhance user experience, simplify marketing operations and improve data integrity. Here’s a summary of the latest features and improvements. Enhanced registration data in Engagement Dashboard for Interactive Webinars This update delivers enhanced visibility into webinar engagement by allowing Marketo users…

Read More